Smart Solutions Case Studies

Smart Solutions case studies highlight how MCAA contractors and Manufacturer/Supplier Council members collaborate to improve productivity, manage costs, and solve real‑world project challenges. Each case study focuses on practical applications of products, technologies, and processes that deliver measurable results across mechanical construction, service, fabrication, and operations.

Through real project examples, Smart Solutions provides insight into how contractors are applying innovative solutions to streamline workflows, improve coordination, and enhance overall performance. Explore the case studies below to identify ideas, approaches, and proven practices that can be adapted to your own operations.

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Streamlining Invoicing Skyrockets Revenue with ServiceTitan & L.J. Kruse Company

Until two years ago, L.J. Kruse Company, a fourth-generation plumbing and HVAC shop in Berkeley, CA, was still using paper for invoicing. With ServiceTitan, the company’s service side boosted revenue by $1 million. “I don’t know how many companies are left on paperwork orders, but if there are any, you have to make the switch, and you’ve got to make it yesterday,” said Will Kruse, vice president and service manager at L.J. Kruse Co. Switching to ServiceTitan “was night and day.”

ServiceTitan

L.J. Kruse Company Increases Profits and Reduces Errors with MobiliForms

By transitioning from paper forms to iPads using MobiliForms from iBusiness Technologies, L.J. Kruse Company saved time, increasing its billable hours. “We have dramatically reduced the time spent transporting and handling paperwork as well as eliminated mistakes,” said Nathan Kruse, vice president, L.J. Kruse Co. “MobiliForms has already paid for itself in time savings and eliminating errors.”